IT Infrastructure Analyst
Sacramento, California, United States of America
Contract
2 days ago
Key skills
Active DirectoryIdentity ManagementJiraCommunicationAccount Management
About this role
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Project Scope:
The client is looking for IT Infrastructure Analyst
Roles/Responsibilities:
The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support team.
Mandatory Skills:
- Strong customer service skills
- Knowledge of Active Directory or other identity management system
- Attention to detail
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Good problem isolation skills, and a broad general knowledge of IT systems
- The ability to shift topics rapidly
- Working knowledge of Jira for the placing and tracking of calls.
- The use of Adaxes and MECM for supporting customer systems and account management
- A working knowledge of the of M365 on a public sector lever is desirable
- Be familiar with concepts of enterprise level applications
- Familiarity with WAN architecture at a higher level
Desirable Skills: N/A