Client Solutions Manager, Payments

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 8 years of experience in customer success, account management, technical consulting, product management, or engineering program management.
• 5 years of experience consulting on technical efforts with clients and translating customer needs to executives.
• 4 years of experience managing multiple concurrent projects and programs.

Preferred qualifications:

• Experience in management consulting within a global organization.
• Experience in driving large leadership-level meetings or business reviews, drafting presentations and leading discussions in a large group setting.
• Experience in the payments industry.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

As a Client Solutions Manager, you will be responsible for the success of our business-driving Google products on the Google payments platform. Equipped with your business acumen and extensive product knowledge, you will lead all engagements between these highest priority clients and Google’s Payments Product and Engineering teams. You will be a trusted advisor with a deep understanding of the clients’ business needs, business generation strategy, product roadmap and priorities. Your consultative services will combine deep technical and payment expertise with a powerful understanding of these clients’ needs to help them meet their business goals and drive Google growth.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.
The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
The US base salary range for this full-time position is $192,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Be a primary integration point of contact between Payments and first-party clients, acting as the trusted adviser by providing strategic and technical consultation to immediate and long-term challenges.
• Advocate for the client by understanding their strategic priorities, business goals, and challenges. Reinforce their success by driving cross-team collaborations, supporting development and implementation of sustainable scalable solutions.
• Drive end-to-end project planning process for client requests, including strategy and approach for intakes, stack ranking of request, communicating on commit decisions, addressing concerns and managing commit decision appeals.
• Facilitate executive-level communication and reviews (Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), etc.) to help drive transparency and accountability on committed goals.
• Develop integrated project delivery portfolio roadmap for the client by collaborating with cross-workstream teams to ensure project prioritization and delivery timelines are aligned with client’s business needs.