Receptionist – FEMALE - Pakistan

Job Summary We are seeking a professional and customer-focused Receptionist / Call Center Executive to manage front-desk operations and handle inbound and outbound calls for a real estate company in PAKISTAN. The ideal candidate will be the first point of contact for clients, ensuring excellent customer service and smooth communication.

Job location: Islamabad, Pakistan

Key Responsibilities

Reception / Front Desk

• Greet clients and visitors in a professional and courteous manner
• Manage the reception area and ensure a welcoming environment
• Handle incoming calls and direct them to the appropriate departments
• Maintain visitor logs and coordinate with internal teams

Call Center / Customer Support

• Answer inbound calls and respond to client inquiries regarding properties, services, and appointments
• Make outbound calls to follow up on leads, inquiries, and client feedback
• Register and update client details in the CRM system
• Schedule site visits and coordinate appointments with sales agents
• Handle basic complaints and escalate issues when required

Administrative Support

• Maintain accurate records of calls, inquiries, and client interactions
• Support the sales and leasing team with documentation and follow-ups
• Assist with daily administrative and coordination tasks

Requirements

Requirements & Qualifications

• Diploma or Bachelor’s degree (preferred)
• 1–3 years of experience in reception or call center roles (real estate experience is an advantage)
• Excellent communication skills.
• Strong interpersonal and customer-service skills
• Basic computer knowledge (MS Office, CRM systems)
• Professional appearance and positive attitude