Job Summary
We are seeking a professional and customer-focused Receptionist / Call
Center Executive to manage front-desk operations and handle inbound and
outbound calls for a real estate company in PAKISTAN. The ideal candidate
will be the first point of contact for clients, ensuring excellent customer
service and smooth communication.
Job location: Islamabad, Pakistan
Key Responsibilities
Reception / Front Desk
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Greet
clients and visitors in a professional and courteous manner
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Manage the
reception area and ensure a welcoming environment
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Handle
incoming calls and direct them to the appropriate departments
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Maintain
visitor logs and coordinate with internal teams
Call Center / Customer Support
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Answer
inbound calls and respond to client inquiries regarding properties,
services, and appointments
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Make
outbound calls to follow up on leads, inquiries, and client feedback
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Register and
update client details in the CRM system
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Schedule
site visits and coordinate appointments with sales agents
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Handle basic
complaints and escalate issues when required
Administrative Support
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Maintain
accurate records of calls, inquiries, and client interactions
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Support the
sales and leasing team with documentation and follow-ups
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Assist with
daily administrative and coordination tasks
Requirements
Requirements & Qualifications
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Diploma or
Bachelor’s degree (preferred)
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1–3 years of
experience in reception or call center roles (real estate experience is an
advantage)
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Excellent
communication skills.
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Strong
interpersonal and customer-service skills
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Basic
computer knowledge (MS Office, CRM systems)
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Professional
appearance and positive attitude