As the Senior Project Analyst, the incumbent is responsible for providing analytical support and coordination for projects within an organization’s corporate departments. Their role involves assisting in project planning, monitoring project progress, and conducting data analysis to support decision-making. They collaborate with cross functional teams and stakeholders to gather requirements and ensure project success. They maintain project documentation, track project metrics, and prepare reports for project status updates. Additionally, they contribute to process improvement initiatives and support the implementation of best practices within corporate functions.
Primary responsibilities include
Qualifications, Education, Certifications and/or Other Professional Credentials
Experience working with data in a professional environment, with demonstrated attention to detail, accuracy, and quality control.
Proven ability to handle sensitive or confidential information with discretion, sound judgment, and integrity.
Strong analytical and problem‑solving skills, including the ability to identify errors, ask thoughtful questions, and understand how data connects to broader business processes.
Strong Excel skills (e.g., pivot tables, formulas).
Experience using enterprise systems, databases, or tools to enter, extract, validate, or report data (HR systems, ERP platforms, or similar).
Clear written and verbal communication skills, with the ability to explain data, issues, or processes to a variety of stakeholders.
Demonstrated ability to manage multiple deadlines and cyclical deliverables in a structured, fast‑moving environment.
Comfort working within established processes while also identifying opportunities for improvement and standardization.
Strong collaboration and relationship‑management skills; able to partner effectively with technical and non‑technical teams.
Experience supporting HR, Talent, Performance Management, or Workforce Planning processes.
Familiarity with Oracle, MCI, or similar HRIS / talent management platforms.
Strong PowerPoint skills (e.g., data visualization, slide structuring).
Experience participating in system testing, upgrades, or user acceptance testing (UAT).
Ability to move beyond data extraction to analyze trends, synthesize insights, and help shape draft narratives or slides for leadership audiences.
Experience supporting executive‑level or Board‑level reporting.
Demonstrated curiosity and continuous‑improvement mindset, with examples of simplifying or improving existing processes.
Hours & Work Schedule
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.