EMR Systems Project Manager (Home Care)

AbriCare is a mission-driven personal care services organization that helps seniors and adults with disabilities live safely and independently at home. The EMR Systems Project Manager is responsible for configuring, maintaining, and optimizing the electronic medical record platform to support care delivery, operations, and compliance, while developing scalable workflows for multiple states.

Responsibilities:

• Own the configuration and ongoing maintenance of AbriCare’s EMR platform
• Build and optimize clinical workflows
• Implement updates required by new state launches, new service lines (e.g., APC, respite, homemaking), and changes in regulatory requirements
• Ensure the EMR is intuitive, standardized, and aligned with clinical best practices
• Ensure documentation templates meet regulatory standards across Medicaid, waiver programs, MCOs, VA, and AAAs
• Maintain version control and auditing of all clinical forms, assessments, and care plan templates
• Collaborate with the Clinical team to ensure documentation supports all compliance requirements
• Support audit and survey readiness by ensuring accurate and complete system documentation
• Serve as the primary owner of integrations between the EMR and other AbriCare systems, such as:
• Partner with Technology and external vendors to implement and monitor integrations, including API configuration, data mapping, and error resolution
• Ensure accurate, timely transfer of client, caregiver, authorization, and visit data across systems
• Develop training materials and support guides for branch teams, caregivers, clinical staff, and central operations
• Lead onboarding for new branches and states, ensuring teams understand workflows and documentation expectations
• Provide tier-2 support for EMR issues escalated from branch teams or central operations
• Communicate system updates, changes, and enhancements in a clear and timely manner
• Work with the Clinical and Operations teams to build dashboards and reports tied to QAPI indicators, service initiation times, visit timeliness, and compliance trends
• Identify system-level issues (e.g., missing documentation, workflow bottlenecks, EVV mismatches) and develop solutions with leadership
• Proactively recommend enhancements to improve ease of use, clinical accuracy, and operational efficiency
• Serve as a liaison between clinical teams and the technology function, translating clinical needs into system requirements
• Support new state launches by configuring systems to meet state-specific HCBS requirements and payer rules

Requirements:

• Bachelor's degree in health administration, healthcare informatics, nursing, or a related field (or equivalent experience)
• Minimum 3–5 years of experience managing or administering an EMR/EHR system in a healthcare or home care organization
• Strong understanding of home care, PCS, HCBS waivers, or long-term care documentation
• Experience configuring system workflows, forms, templates, and user permissions
• Experience supporting integrations between EMRs and CRMs, billing platforms, scheduling systems, or EVV vendors
• Ability to translate clinical processes into system workflows that are simple, compliant, and efficient
• Strong project management, communication, and analytical skills
• Comfort working in multi-state, multi-payer environments with dynamic regulatory requirements
• Experience in personal care, home health, hospice, or HCBS environments
• Knowledge of EVV systems and Medicaid billing requirements
• Prior involvement in system rollouts, multi-state launches, or health IT implementations
• Technical familiarity with data mapping, APIs, or interface engines (no coding required)