Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. As a Manager, Implementation, you will oversee the delivery of Sphera’s Health & Safety, Environmental, and Corporate Sustainability Solutions, ensuring projects are completed on time and within budget while maintaining a positive team environment.
Responsibilities:
- Responsible for the timeliness and quality of the implementation of the solution, including all deliverables to the customer
- Works as the key focal point in the engagement with clients supervising all aspects of a project, including planning and task analysis, assigning appropriate resources, tracking progress to the completion of all deliverables, managing budgets , forecasting project revenue, managing project risks and leading activities such as a readiness audit and lessons learned discussions
- Creates and executes project work plans and revises them as appropriate to meet changing needs and requirements
- Develops project planning documents using project management techniques, including project charters, scope statements, testing plans, and project schedules
- Works to identify and establish strong relationships with key stakeholders and influencers within engagements to Identify new business opportunities and support business development within client assignments
- Manages day-to-day operational aspects of a project and scope
- Reviews deliverables prepared by project team before passing them to client
- Effectively applies our methodology and enforces project standards
- Prepares for engagement reviews and quality assurance procedures
- Minimizes exposure and risk on projects
- Ensures project documents are complete, current, and stored appropriately
- Provides project status reports and metrics
- Tracks and reports team hours and expenses on a weekly basis
- Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for projects
- Analyzes project profitability, revenue, margins, bill rates and utilization
- Contribute to the definition of the implementation delivery model and project execution methodology in support of Company strategy
- Works with Solution Engineers and Sales Executives to support sales opportunities and proposals (scoping, estimating, planning)
- Works with existing clients and services teams to scope proposals and process statements of work
- Uses subject matter expertise to facilitate solution design workshops with clients
- Guides clients by providing product insights and best practice methodologies
- Develops solution configuration documents and performs requirements analysis. Develops solution reporting and integration design packages
- Performs implementation work through system configuration, testing, training, and deployment as necessary
- Mentors and coaches client project team throughout the life cycle of the project
- Collaborates with the Sphera product team to address project-related product enhancements and issues
- Updates standard project templates for project-specific use
Requirements:
- Degree qualified (or sufficient professional experience)
- 3+ years of enterprise software implementation
- Excellent technical and non-technical writing, editing, verbal communication, presentation skills
- Strong project management and planning skills
- Experienced and comfortable in supporting sales colleagues
- Experience in discussing project planning and issues with customers
- Able to perform in teams