Enterprise Customer Success Manager - East

Doppel is a rapidly growing SaaS company that empowers customers in cybersecurity. The Enterprise Customer Success Manager will own and grow strategic relationships with customers, ensuring they derive exceptional value from the company's Threat Graph and Social Engineering Defense platform.

Responsibilities:

• Develop a deep understanding of each customer’s organization, objectives, and operational challenges
• Serve as a strategic partner and trusted advisor to senior stakeholders across Trust & Safety, Fraud, Security, and Brand Protection
• Champion the customer’s voice internally to influence product roadmap and service delivery
• Design and execute tailored onboarding programs to drive adoption and early success
• Train and empower customer teams to maximize value from Doppel’s platform and threat intelligence capabilities
• Build strong, multi-threaded relationships across customer organizations—from analysts to executives
• Proactively monitor platform usage and health indicators to identify risk and ensure consistent engagement
• Lead Quarterly Business Reviews (QBRs) highlighting ROI, outcomes, and partnership growth opportunities
• Partner with Sales to identify and pursue upsell, cross-sell, and renewal opportunities
• Understand evolving customer needs and align Doppel’s solutions to their strategic priorities
• Act as the customer’s advocate in shaping Doppel’s product and operational roadmap
• Work cross-functionally with Product, Engineering, Marketing, and Threat Ops to deliver high-value outcomes