Customer Service Rep I

Sentara Health is an integrated, not-for-profit health care delivery system, and they are seeking a Customer Service Rep I for Sentara Patient Accounting. The role involves handling incoming calls to address issues related to member eligibility, plan prescription benefits, claim payment issues, and patient services needs, ensuring quality service and customer satisfaction through effective communication and education.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
• Provide quality service and customer satisfaction through effective communication and education

Requirements:

• High School Diploma or Equivalent required
• Customer Service- 2 years
• Previous Data Entry Experience
• Call center experience preferred
• Strongly prefer healthcare background (pre-authorization, insurance eligibility, referrals, billing, claims)
• EPIC experience is a plus