NTT DATA North America is a leading business and technology services provider, and they are seeking a Business Analyst specializing in Servigistics. The role involves analyzing and optimizing aftermarket service parts management processes and ensuring successful deployments and ongoing support.
Responsibilities:
- Collaborate with stakeholders to gather and analyze business requirements related to service parts planning
- Document functional specifications, process flows, and user stories for Servigistics implementations
- Work closely with technical teams to translate business needs into Servigistics configurations
- Support solution design activities, including demand forecasting, inventory optimization, and supply planning
- Perform data analysis, validation, and transformation for system inputs and outputs
- Assist in testing activities including functional testing, UAT, and regression testing
- Develop training materials and conduct user training sessions
- Monitor system performance and collaborate on enhancements and issue resolution
- Support integration activities between Servigistics and ERP/Supply Chain systems
- Provide ongoing functional support post-implementation
Requirements:
- Bachelor's degree in Engineering, Supply Chain, Computer Science, or related field
- 3–8 years of experience as a Business Analyst in supply chain or service parts management
- 3 years of Hands-on experience with PTC Servigistics modules such as Service Parts Management (SPM)
- Strong understanding of demand planning, forecasting, and inventory optimization processes
- Ability to create clear and detailed business and functional requirement documents
- 3 years of experience in SQL, data analysis, and visualization tools
- Excellent communication and stakeholder management skills
- Experience with PTC Servigistics 11.x or higher
- Knowledge of Oracle, SAP, or other ERP platforms
- Exposure to integration technologies (APIs, middleware, ETL tools)
- Experience in Agile/Scrum methodology