Business Analyst - Servigistics

NTT DATA North America is a leading business and technology services provider, and they are seeking a Business Analyst specializing in Servigistics. The role involves analyzing and optimizing aftermarket service parts management processes and ensuring successful deployments and ongoing support.

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements related to service parts planning
• Document functional specifications, process flows, and user stories for Servigistics implementations
• Work closely with technical teams to translate business needs into Servigistics configurations
• Support solution design activities, including demand forecasting, inventory optimization, and supply planning
• Perform data analysis, validation, and transformation for system inputs and outputs
• Assist in testing activities including functional testing, UAT, and regression testing
• Develop training materials and conduct user training sessions
• Monitor system performance and collaborate on enhancements and issue resolution
• Support integration activities between Servigistics and ERP/Supply Chain systems
• Provide ongoing functional support post-implementation

Requirements:

• Bachelor's degree in Engineering, Supply Chain, Computer Science, or related field
• 3–8 years of experience as a Business Analyst in supply chain or service parts management
• 3 years of Hands-on experience with PTC Servigistics modules such as Service Parts Management (SPM)
• Strong understanding of demand planning, forecasting, and inventory optimization processes
• Ability to create clear and detailed business and functional requirement documents
• 3 years of experience in SQL, data analysis, and visualization tools
• Excellent communication and stakeholder management skills
• Experience with PTC Servigistics 11.x or higher
• Knowledge of Oracle, SAP, or other ERP platforms
• Exposure to integration technologies (APIs, middleware, ETL tools)
• Experience in Agile/Scrum methodology