Sr Staff IT Software Engineer - IT Go-To-Market & Customer Experience

Palo Alto Networks is committed to protecting our digital way of life through innovative technology. They are seeking a Senior Staff Software Engineer for their IT Customer Experience Team to define the technical vision for their go-to-market platform, delivering custom-built technology and mentoring engineers in a fast-paced environment.

Responsibilities:

• Architect and evolve scalable, highly reliable business systems across multiple services and teams
• Establish and enforce engineering standards and best practices within an agile development environment
• Provide technical leadership for complex initiatives, including determining project requirements and developing work schedules
• Balance technical debt, product stability, and new features against go-to-market timelines
• Represent the engineering team in cross-functional and leadership discussions with strong verbal and written communication
• Mentor and challenge engineers at all levels to foster their professional growth and development
• Drive the technical strategy for LLM-powered systems, focusing on context caching, token optimization, and latency reduction
• Establish evaluation and observability frameworks to measure AI quality and system reliability