Key skills
Linux system administrationWindows system administrationPowerShellPythonBashObject-oriented programmingAutomation toolsConfiguration management toolsChefPuppetAnsibleCloud infrastructure managementAWSGCPContainer platformsEKSGKEInfrastructure as CodeTerraformCI/CD pipelinesSource controlGitDeployment toolsJenkinsOctopusRundeckNetworking conceptsDNSLoad balancingMonitoring toolsDatadogSplunkNew RelicDatabase administrationMS SQL ServerAgile methodologyScrumJIRAITIL practicesIncident managementChange managementRoot cause analysisSQLAISQL ServerSource ControlLoad BalancingJiraAgileCI/CDChange ManagementCommunication
About this role
Coupa is a company that provides a total spend management platform powered by AI. The Sr. Site Reliability Engineer will be responsible for ensuring the availability and performance of critical services while building automation to prevent issues, as well as providing infrastructure support and collaborating with cross-functional teams.
Responsibilities:
- Own end-to-end availability and performance of critical services, including building automation to prevent recurring issues
- Administer Linux and Windows systems across web, application, and database servers
- Develop and automate solutions using various programming languages
- Provide application and infrastructure support, including participating in on-call rotations for emergencies
- Enhance monitoring, alerting, and observability to ensure reliability and performance
- Collaborate with cross-functional teams on releases, infrastructure, troubleshooting, and maintain documentation such as RCAs
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field, with 5+ years of experience in system administration and large-scale web operations
- Strong programming skills (PowerShell, Python, Bash, or OOP languages) and experience with automation and configuration management tools (Chef, Puppet, Ansible, etc.)
- Hands-on experience managing cloud infrastructure (AWS, GCP) and container platforms (EKS, GKE), plus Infrastructure as Code tools like Terraform
- Proficiency in CI/CD pipelines, source control (Git with complex branching), and deployment/automation tools (Jenkins, Octopus, Rundeck)
- Solid understanding of networking and operations concepts (DNS, load balancing), monitoring tools (Datadog, Splunk, New Relic), and database administration (MS SQL Server)
- Strong Agile/Scrum experience (JIRA), ITIL practices (incident/change management, RCA), and excellent communication, problem-solving, and ownership skills