Customer Service Specialist

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. The Customer Service Specialist is responsible for providing prompt, efficient, accurate, and professional service to customers while focusing on customer retention and satisfaction.

Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
• Research and answer customer inquiries and fulfills service requests
• Maintain knowledge of banking products, programs, services and promotions
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services to customers

Requirements:

• High school diploma or GED required
• Computer and Microsoft Office proficiency
• Able to effectively and persuasively express self, using language and grammar in a professional manner
• Able to plan, organize and prioritize tasks
• Highly motivated team-player with ability to develop and maintain collaborative relationships
• Able to analyze and record detailed information
• Thorough knowledge of banking policies, procedures, products and services
• Demonstrated commitment to quality customer service and ability to meet or exceed service goals
• Able to provide a high level of interactive service to others, building relationships and addressing identified needs
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations
• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
• Research and answer customer inquiries and fulfills service requests
• Maintain knowledge of banking products, programs, services and promotions
• Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues
• Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
• Handle account service and maintenance requests efficiently and accurately
• Maintain accurate call documentation
• Identify customer needs and offer appropriate bank products and services to customers
• 1 or more years of customer service or call center experience preferred
• 1 or more years of experience in financial services or a related industry preferred
• Bachelor's degree preferred or equivalent education and related training or experience required