Technical Product Manager - IVR - TX

Oracle is a leading technology company that has been powering digital experiences for Fortune 500 companies for over 20 years. They are seeking a Technical Product Manager for Conversational IVR to lead the vision and delivery of an AI-powered IVR experience, focusing on customer self-service and operational efficiency.

Responsibilities:

• Lead the development and implementation of creative, high-quality requirement roadmaps based on product, strategy and vision
• Assume end-to-end responsibility for the strategic value, usability, and performance of our solutions
• Influence key stakeholders in design and planning decision
• Manage prioritization and trade-offs among experience, scope, and time to market
• Work closely with frontend/backend engineering teams, design, and stakeholders in an agile environment to deliver solutions to market
• Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals
• Manage backlog planning and development through day-to-day collaboration and decision making with a cross-functional team including engineers, designers and business or subject matter representatives
• Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture
• Work with conversational design to define product requirements and influence product design and experience
• Adopt data driven approach to define and measure the success of the product
• Own and manage the backlog; continuous orders and prioritizes to ensure that 1-2 iterations of backlog are always ready
• Define and analyze metrics that measure and benchmark solution success
• Drive product launches including working with business stakeholders, engineers, and other cross functional teams across the enterprise
• Play active role in optimization and process improvements, for teams to easily understand, build, and maintain best in class software systems
• Provide leadership, technology guidance and mentors others throughout their domain
• Balance customer experience, business value, and delivery timelines when making prioritization decisions
• Demonstrate superior product and industry knowledge

Requirements:

• Bachelor's Degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience
• Strong understanding of customer facing digital or voice solutions, preferably conversational IVR or chatbot platforms
• Understanding of distributed systems, cloud computing, and microservices architectures
• 5+ years of experience working as Technical Lead/Design lead/ Solution lead/Technical Product Manager
• The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment
• Strong business process acumen with experience in supporting business stakeholders
• Business-level communication is a must
• Facilitates dialogues that produce new perspectives and trigger recommendations for substantial innovative/enhancement, and analysis of consequences
• Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the scrum team
• Database knowledge – SQL, NoSQL, table structure, data relationships