Principal ISTS and Lead Director Product Management Development Experience

CVS Health is a company focused on transforming health care and empowering customers through innovative digital solutions. The Principal ISTS and Lead Director Product Management Development Experience is responsible for shaping the product strategy for CVS Health's internal developer experience platform and tooling ecosystem, collaborating with engineering leadership and internal developer communities to enhance developer productivity and satisfaction.

Responsibilities:

• Collaborates with engineering to define the multi-year product strategy for the ISTS Developer Experience platform, ensuring alignment with ISTS engineering goals, enterprise technology strategy, and developer community needs
• Identifies where friction in the developer workflow is highest and builds the strategic case for investments that will deliver the greatest improvement in developer productivity and experience
• Connects the DevEx roadmap to measurable business outcomes including delivery velocity, platform adoption, and reduction in toil
• Maintains deep, continuous engagement with internal developer communities to understand pain points, workflow patterns, and evolving needs
• Conducts structured and informal research including developer surveys, workflow observations, and regular feedback sessions to surface insights that drive product decisions
• Defines and tracks developer experience metrics (e.g., DORA metrics, developer satisfaction scores, onboarding time to productivity) and uses these to validate investment direction and demonstrate impact
• Partners with platform engineering and cross-functional teams to translate strategy into a well-prioritized, executable backlog
• Ensures requirements are clearly defined and engineering teams have the context needed to build with confidence
• Monitors delivery progress on key initiatives, removes blockers, and adapts plans in response to changing priorities or technical realities without losing sight of strategic goals
• Partners with the Director of Product and senior engineering leaders to align stakeholders around the DevEx product vision and roadmap
• Communicates product direction clearly and consistently across technical and executive audiences
• Builds awareness of the DevEx platform's value across the ISTS engineering community and champions adoption of new capabilities through effective enablement and communication strategies
• Engages as a credible peer in technical discussions with senior engineers and architects, contributing product perspective to decisions about platform architecture, toolchain evolution, and build system design
• Identifies opportunities where emerging technologies or platform capabilities could meaningfully improve the developer experience and builds the organizational case for investing in them

Requirements:

• 10+ years of experience in Product Management, Technical Product Management, or a closely related field
• 10+ years of demonstrated experience owning product strategy for complex, platform-level or infrastructure-adjacent products
• 7+ years of experience of tracking and recording of measurable improvements in developer productivity, platform adoption, or related outcomes
• 7+ years of experience with agile product development practices in a large enterprise engineering environment
• 5+ years of experience working with enterprise-scale engineering organizations and navigating complex stakeholder landscapes
• Bachelor's degree in Business, Technology, Computer Science, Engineering, or equivalent work experience
• Prior experience in a developer tools, internal developer platform, or developer experience product domain
• Familiarity with CI/CD platforms, developer portals (e.g., Backstage), build systems, observability tooling, or self-service infrastructure
• Experience defining and tracking developer-centric metrics such as DORA metrics, deployment frequency, and mean time to recovery
• Ability to drive cross-functional teams to alignment amid ambiguity
• Advanced oral and written communication skills, influencing stakeholders across levels
• Master's degree preferred
• Certified Product Manager (CPM), Certified Scrum Product Owner (CSPO), or equivalent preferred