Customer Service Representative/ Scheduler

Affordable Appliance Repair is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience.

Responsibilities:

• Receive a high volume of inbound calls
• Identify the reason for the customer’s call, collect relevant information, and schedule customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas

Requirements:

• High school diploma/GED
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Previous experience as a Customer Service Representative or in a similar role