Senior Product Manager, Agentic AI

Jerry.ai is America’s first and only super app to radically simplify car ownership. They are seeking a Senior Product Manager to lead the evolution of their AI-powered customer experience and internal AI platform, focusing on leveraging large language models and automation to enhance customer support and operations.

Responsibilities:

• Lead end-to-end product development for Jerry's AI-powered customer experiences and internal AI platform, from roadmap to rollout
• Partner with engineers and prompt engineers to design and iterate on AI architectures, prompt strategies, evaluation frameworks, and guardrails — making real tradeoffs between latency, cost, accuracy, and user experience
• Be the bridge between engineering and the rest of the org: lead by example for AI best practices and get other teams on board with platform standards
• Own the metrics that matter — answer quality, customer satisfaction, automation rate, escalation quality — and drive systematic improvement through data and experimentation
• Work directly with our partners at OpenAI to evaluate new models and capabilities, and identify the next big leaps in voice, computer use, and workflow automation

Requirements:

• 4+ years of experience in technical product management, management consulting, data analytics, or operations at a fast-paced startup
• Passionate about AI and intrinsically motivated to get hands on with the latest technology
• Comfortable in technical conversations about system architecture, API design, and prompt engineering
• Ability to translate complex ideas into simple terms for non-technical stakeholders
• Data-driven, familiar with SQL, and comfortable diving into data to answer your own questions
• Likes to own metrics and constantly seeks improvement
• Optimist who asks 'how can we' not 'if we can.'