Voice Technology Product Manager

Farmers Insurance is a company dedicated to making a real difference in people's lives through a results-driven culture. The Voice Technology Product Manager will maximize the delivery of value to customers by identifying business needs, developing program roadmaps, and leading cross-functional collaboration to achieve strategic goals.

Responsibilities:

• Maximizes the delivery of value to customers in the shortest sustainable lead time
• Identifies business and customer needs, prioritizing program level work and guiding this work through the process Program Kanban
• Independently develops the vision and roadmap for the value stream in which they support and provides direction and support for other value streams while accomplishing a higher volume of work
• Continuously defines, prioritizes, and validates requirements
• Leads and collaborates cross-functionally while leveraging industry, customer, and competitive research, along with data analytics to deliver customer value and to achieve strategic goals and objectives
• Provides strategic oversight and leadership to direct reports and is relied upon for strategic leadership within their business unit and across the enterprise
• With more enterprise visibility, demonstrates an understanding of the business strategy by developing and maintaining the program vision that defines how their increased size Agile Release Train (ART) will work to achieve the business and enterprise objectives
• Independently responsible for the program roadmap to illustrates how complex features are intended to be implemented over time, delivering on solutions having enterprise scope and/or impact affecting an increased level of stakeholders
• In collaboration with System Architect, defines and maintains the Nonfunctional Requirements (NFRs) and other enabler work to ensure the solution meets relevant standards and other system quality requirements
• Works with Epic Owners to develop the Lean business case for Epics that affect one or more ARTs and the enterprise
• May participate in Lean Agile Center of Excellence to support relentless improvement and in the extended Lean Portfolio Management activities making funding and priority decisions
• Embraces continuous exploration through frequent customer interaction, user interviews and surveys, and market research; uses findings as input into the strategy, vision, roadmap and selection of features addressing those needs
• Serves as the internal voice of the customer for the ART and works with customers and Product Owners to understand and communicate their needs and participate in the validation of the proposed solutions
• Works closely with development, in short, integrated learning cycles, to bring the voice of the customer to the developers and the voice of development to the customer
• Builds an effective Product Management/Product Owner team to ensure efficient and effective development
• Aids in the development of the Product Owners on their train and in the development of other PMs
• Contributes to the job satisfaction that comes with being part of a high-performing team, one that routinely delivers on its quality and vision commitments
• Responsible for ongoing communication and transparency of the program vision and roadmap
• Continuously develops and communicates the vision to the development teams and defines the features of the system
• Provides strategic oversight and leadership to direct reports that may be people leaders in roles such as Product Owners or Analysts
• Heavily supports the department overall for the professional development and management oversight to ensure employee engagement and continual improvement within the team
• Manages the flow of complex work due to large ART size, increased stakeholders and/or internal and external dependencies through the program Kanban
• Maintains accountability for content decisions for the ARTs and continuously defines, prioritizes, and validates features
• Embraces changes as indicated by being receptive to emerging knowledge and information that can be quickly fed back into the solution and/or used in prioritization
• Able to make these key decisions independently. Responsible for defining release readiness
• Owns the decision of when enough value has been accrued to warrant a release to the customer
• Active participant in biweekly System Demos, including the aggregated System Demo performed end of the Program Increment
• Involved in the assessment of Metrics, including evaluation of business value achieved versus plan, and are active, influential participants in the Inspect and Adapt workshop
• During PI planning, responsible for presenting the vision, which highlights the proposed features for the PI, along with any relevant upcoming Milestones
• Also act as a Business Owner for the train, with the responsibility of approving PI Objectives and establishing business value

Requirements:

• High school diploma or equivalent required
• SAFe Product Manager Certified within 180 days of hire required
• 7-10 years Product and/or Operations Management experience or related experience required
• Bachelor's degree preferred
• 2 years experience in PM II or similar role preferred
• 5-7 years leadership experience preferred