Application Management Services (AMS) Lead
Costa Mesa, California, United States of America
Contract
1 day ago
Key skills
GrafanaDynatraceKibanaJiraConfluenceCommunicationCollaboration
About this role
Job Title: Application Management Services (AMS) Lead
Location: Costa Mesa, CA 92626 (Onsite)
Duration: 6-12 Months
Domain Advantage: Connected Cars / In-Vehicle Telematics
Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage
Detailed Job Description:
About the Role:
We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.
Key Responsibilities:
- Lead end-to-end Application Monitoring & Observability
- Own incident lifecycle: detection triage communication resolution
- Manage high-severity outages and drive RCA creation & preventive actions
- Develop and maintain dashboards, alerts, and metrics for proactive monitoring
- Coordinate with cross-functional engineering & product teams for system stability
- Ensure SLA compliance and continuous improvement in AMS processes
- Support on-call operations using escalation and notification systems
Required Skills:
- Monitoring & Observability Tools
- Dynatrace
- ELK / Kibana
- Grafana
- OpenSearch
- ITSM & Collaboration Tools
- JIRA
- Confluence
- Status Page
3.Incident & On-Call Handling
- xMatters
Preferred Experience:
- Strong background in Monitoring, Issue Triage & Outage Handling
- Hands-on experience building dashboards, alerting rules, metrics pipelines
- Experience operating in Connected Cars / Telematics domain (added advantage)
- Proven expertise in creating RCAs and conducting post-incident reviews
What We re Looking For:
- 5 10 years of total experience in AMS, Production Support, or Application Operations
- Ability to lead incident war rooms and communicate with stakeholders
- Strong analytical, problem-solving, and decision-making mindset
- Comfortable working in a dynamic, high-availability environment