Admissions Representative

Admissions Representative
Rasmussen University
Tampa/Brandon

The Admissions Representative works in a dynamic team environment to facilitate student enrollment for Rasmussen University. The position is responsible for delivering attentive, timely and effective service to students throughout the admissions process. The Admissions Representative will build strong relationships with prospective students through extensive outreach, including, but not limited to calls, emails, click-to-chats, text messages, as well as in-person meetings. Through active listening, the Admissions Representative engages with the student to understand and identify the educational need of the student. The position is further responsible for providing accurate and timely information on Rasmussen’s programs and services and to guide the student through each enrollment step effectively and efficiently. The Admissions Representative is the prospective student’s primary contact, serving as liaison to each department within Rasmussen University, including Student Services, Financial Aid and Career Services. The role will demonstrate a commitment to the University’s mission, vision, and values in their daily activities as well as support an environment of understanding, acceptance and respect for diversity.

Responsibilities:

• Responsible for an individual recruitment goal, contributing to the team goal and will work with students from the point of inquiry through census. Admissions activities include and are not limited to outbound engagement, scheduling appointments, conducting informational interviews, assisting in the completion of student funding and financial aid planning, background checks, immunizations and documentation of activities in the SIS per compliance, and following up with enrolled students as needed.
• Maintains and explains accurate and fundamental knowledge of program and services including entrance requirements, institutional and programmatic accreditation, programmatic tuition and respective fees.
• Exercises strong working knowledge of student account services, re-entry process, student prior learning opportunities including transfer credits and more, scheduling and financial aid process in order to assist students through the enrollment process efficiently.
• Builds strong relationships with prospective and current students by having the ability to listen and identify student needs.
• Responsible for accurately presenting the various programs and services of Rasmussen University to prospective students and guiding them through a process of career choices, educational options, and enrollment procedures.
• Strict adherence to all institutional, governmental and accreditation policies, regulations and codes of conduct.
• Accurately and professionally represents the University through interactions with students, staff and constituents.
• Develops and monitors reports to enhance recruiting strategies, forecasting and operational efficiency.
• Cultivates a positive team environment by demonstrating accountability and dependability with respect to individual productivity and conduct.
• Implements and supports policy and procedural changes to ensure the success of students and the success of the University.
• Openly shares best practices, tools and expertise amongst peers, along with providing constructive input, ideas and feedback as appropriate.
• Participates in community events to help generate interest/inquiries and promote brand awareness.
• Demonstrates a commitment to Rasmussen University’s mission, vision, and values in daily activities as well as support an environment of understanding, acceptance, and appreciation for diversity.

Reporting Relationships:
The Admissions Representative may report either to the Director of Admissions or Associate Director of Admissions, depending on the location, and has no direct reports.

Requirements:

• Associate’s or Bachelor’s Degree preferred.
• Minimum of one year of relevant experience and/or training, or equivalent combination of education and experience, preferably in an educational service, admissions counseling, customer service, and/or employee recruitment environment.
• General knowledge of the higher education industry preferred.
• Ability to work a flexible schedule as the University and student needs dictate including evenings and weekends.
• Excellent written communication and strong verbal communication skills.
• Proven customer service experience in a professional environment.
• Self-motivated, flexible, and able to work in a team environment.
• Strong interpersonal skills to interact with students, management, and peers.
• Must be proficient in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and Power Point.
• A professional appearance and telephone manner are essential.

About Us:

Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferable skills. Rasmussen offers undergraduate and graduate programs online and in person at 20 campuses around the country. The University is designed to lift and support its students every step of the way, from each student’s first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved, and meeting the evolving needs of diverse students, communities, and economies. Rasmussen encourages its students, faculty, and staff to strive for academic excellence, community enrichment and service to the public good. Rasmussen is a wholly owned subsidiary of American Public Education, Inc. (Nasdaq: APEI). For more information about Rasmussen University, please visit www.rasmussen.edu.

It is the policy of Rasmussen University to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. Rasmussen University does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.