Expo / Food Runner / Busser

Job purpose

Ensure orders are prepared in a timely manner, review orders for accuracy, and correct plating, take food to tables, and serve as a liaison between kitchen staff, wait staff, and members/guests. Clear and clean tables.

Duties and responsibilities

• Matches order ticket(s)with prepared food items and sides once completed by the kitchen line staff.  
• Checks presentation of plates for neatness and inclusion of all ordered items
• Monitors food quality and returns sub-standard items to the kitchen.
• Serve beverages and prepared meals to guests in an accurate and timely manner.
• Communicates with service staff to inform them of orders that have been delivered or returned.
• Keeps orders in sequence to ease service process.   
• Keeps workstations well stocked of items and ingredients.
• Removes used plates, glasses, cutlery, and napkins from tables once diners are done.
• Reset tables in a speedy professional and efficient manner.
• Incorporates safe work practices in job performance.
• Maintain a professional appearance.
• Provide prompt and efficient customer service.
• Checks back to ensure guest(s) satisfaction; replenishes items as necessary and/or requested.
• Keeps tables, dining room and workstation(s) sanitized and organized.
• Listen and respond to customer complaints.
• Performs clean-up and closing procedures as assigned by your manager.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent preferred.
• Excellent customer service skills.
• Must be dependable.
• Must be able to work in a fast-paced environment.
• Excellent oral communication and listening skills.
• Ability to follow directions.

Working conditions

 Work is primarily indoors with some outdoor exposure. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and/or being exposed to flying golf balls.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitor and develop subordinates, visually monitor the operation areas, and write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 30 lbs., up to 20 lbs. frequently. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting, and grasping for up to 5 hours without sitting. Ability to consistently lift, carry and load equipment that may weigh 30 or more pounds, and sustain aerobic activity for 20 consecutive minutes.

Please be advised that all work that requires the use of a ladder more than 8 ft. long must be reviewed by Hampton Golf’s Club Maintenance person. Following an assessment of the situation, a determination will be made as to whether a maintenance team member or subcontractors will perform the necessary maintenance task. No other staff member is authorized to climb to heights exceeding 8 ft. and/or perform such maintenance. In addition, personnel are prohibited from entering facility attics, walking on the roof of buildings and/or from using scaffolding.

Direct reports

None