Multi-Family - Direct Installer
Raleigh, North Carolina, United States of America
Full Time
6 days ago
Key skills
AICommunicationSales
About this role
Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.
POSITION SUMMARY
This position is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors. This position will also be responsible for introducing and explaining the incentive programs that pertain to these customer’s sectors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Perform all required duties as directed to install energy efficient equipment and products according to proper procedures.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights.
• Assist in conducting blower door and combustion safety tests if required by the program.
• Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors and box sills as required.
• Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer’s need may be required.
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.
POSITION REQUIREMENTS
Education and Experience
• High School diploma or equivalent required.
• 1 – 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• 1 – 2 years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor and using tools. – Preferred
• Background in one or more of the following: - Preferred
• Building science and design
• Building envelope
• Weatherization or related fields
• Building maintenance
• Home inspection
• HVAC, lighting, controls or renewable energy
Required Skills, Knowledge and Abilities
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion
• Reliable transportation
Licenses & Certifications
• Valid driver’s license
Travel Requirements
• Willingness to travel up to 95%
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Safety -Sensitive Role Addendum:
Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.
Notice Regarding Automated Tools:
We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.
POSITION SUMMARY
This position is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors. This position will also be responsible for introducing and explaining the incentive programs that pertain to these customer’s sectors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Perform all required duties as directed to install energy efficient equipment and products according to proper procedures.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights.
• Assist in conducting blower door and combustion safety tests if required by the program.
• Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors and box sills as required.
• Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer’s need may be required.
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.
POSITION REQUIREMENTS
Education and Experience
• High School diploma or equivalent required.
• 1 – 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• 1 – 2 years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor and using tools. – Preferred
• Background in one or more of the following: - Preferred
• Building science and design
• Building envelope
• Weatherization or related fields
• Building maintenance
• Home inspection
• HVAC, lighting, controls or renewable energy
Required Skills, Knowledge and Abilities
• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion
• Reliable transportation
Licenses & Certifications
• Valid driver’s license
Travel Requirements
• Willingness to travel up to 95%
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Safety -Sensitive Role Addendum:
Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.
Notice Regarding Automated Tools:
We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.