Integrated Customer Service Supervisor

CLEAResult is a leader in creating a sustainable and equitable energy-efficient future. The Integrated Customer Service Supervisor is responsible for overseeing a team of 20+ employees, ensuring performance, quality, and service level goals are met while fostering a culture of accountability and operational excellence.

Responsibilities:

• Lead, coach, and develop a team of 20+ employees across multiple client programs
• Own team performance, including productivity, quality, attendance, and engagement
• Ensure service levels, KPIs, and client deliverables are consistently met
• Act as escalation point for team and customer issues, resolving quickly and effectively
• Partner with Workforce Management to maintain proper staffing and performance alignment
• Monitor daily metrics and take real-time action to address gaps or risks
• Drive coaching, feedback, and performance improvement across the team
• Support process improvements to increase efficiency, quality, and customer satisfaction
• Ensure accurate reporting, documentation, and operational execution

Requirements:

• Prior leadership experience required (Supervisor or Team Lead level)
• 4+ years in customer service, contact center, or operations environments
• Strong multitasking, organization, and decision-making skills
• Proven ability to lead in a metrics-driven environment
• High reliability, punctuality, and accountability
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data systems
• Experience managing 15+ employees preferred
• Experience supporting multiple programs or clients strongly preferred
• Bilingual (English/Spanish) a plus