Manager, Process Engineering

CVS Health is dedicated to building a more connected and compassionate health experience. The Manager, Process Engineering will lead high-impact process improvement initiatives across Information Security and Technology Solutions, focusing on operational excellence through design, standardization, and governance of processes.

Responsibilities:

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems
• Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting
• Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts
• Create clear visual representations of current‑state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks
• Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements
• Collaborate with stakeholders to drive change adoption, secure buy‑in, and ensure smooth implementation
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability

Requirements:

• 5+ years of experience, with a background in process engineering, analysis, and change management. A technology background is a plus
• Lean Six Sigma Green Belt certification
• Strong problem-solving and root-cause analysis skills, supported by data and structured thinking
• Ability to translate analytical findings into practical, sustainable operational solutions embedded into day‑to‑day processes
• Demonstrated hands‑on experience applying Lean Six Sigma and DMAIC methodologies to solve complex, cross‑functional problems
• Experience establishing or operating within a formal BPM framework, including: Process inventory and taxonomy management, Process documentation and standardization, Process ownership models and governance routines
• Proficiency using process mapping tools (Lucidchart, Visio, Mural, etc.)
• Excellent written and verbal communication skills, including the ability to produce executive-ready documentation, visuals, and summaries
• Excellent analytical skills
• Ability to build trust and collaborate effectively
• Bachelor's degree in Computer Science or Business, or equivalent combination of education and work experience
• Experience partnering with IT and engineering teams to implement improvements through technology, automation, workflow tools, and digital enablement
• Working knowledge of agentic workflows, automation, or low‑code/no‑code platforms as mechanisms to scale and sustain improvements
• Experience with project management methodologies to plan, execute, and monitor process improvement initiatives
• Ability to manage multiple projects concurrently and meet deadlines
• Yellow Belt certification desired