Implementation Manager, Public Sector Customer Success

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Implementation Manager will lead a high-performing team in the Mid-Market Customer Success sector, focusing on customer engagement, strategy execution, and team development.

Responsibilities:

• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs
• Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal
• Lead and support the CSM team through critical customer engagements
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high-performing team

Requirements:

• 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles
• Bachelor's degree from a 4-year accredited institution
• 3+ years in a people manager or leadership role preferred
• Experience working for a SaaS company
• Led a team where each team member managed a portfolio of 50+ accounts
• Experience with “Tech Tech”, Scale, or Digital Customer Success programs
• Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains
• Experience using Gainsight