Customer Success Manager, Expansion

Akia is an AI agent for hospitality, focused on enhancing guest communication and driving direct bookings. The Customer Success Manager will manage a book of business, ensuring revenue growth through product adoption and acting as a trusted advisor to customers.

Responsibilities:

• Hands-on customer management to drive the success of product adoption and revenue expansion
• Consult with customers to deliver insights, metrics, and recommendations
• Collaborate with cross-functional team in order to proactively remove blockers and find solutions for customers
• Educate and drive success in order to retain and grow our customers
• Represent the voice of the customers to the product team to advocate for new solutions and influence product roadmap and prioritization