Customer Success Manager, Mid-Market

Attentive is the AI marketing platform for 1:1 personalization, redefining the way brands and people connect. They are seeking an experienced Customer Success Manager to take ownership of relationships with Mid-Market customers, advising on marketing strategy and ensuring customer satisfaction while driving revenue growth.

Responsibilities:

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
• Develop a “consultant” perspective to customer communications, questions, and meetings
• Lead and present at regular customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Contribute to the continued development and improvement of the Attentive Customer experience

Requirements:

• 2-4 years of account management experience required, with some experience in MarTech
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Knowledge of Salesforce or related CRM tools
• Interest in startups, software and entrepreneurship
• Experience managing and negotiating renewal and expansion opportunities