Customer Service Representative

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. The Customer Service New Associate will provide assistance to Medicaid providers and clients, resolve problems, respond to inquiries, document encounters, and meet performance standards.

Responsibilities:

• Provide unbiased assistance to Medicaid Providers and / or Clients with questions regarding eligibility, medical claims status, and other program questions
• Assist with problem resolution, as needed
• Respond to phone inquiries in a prompt, courteous and concise manner
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as needed
• Meet individual performance standards
• Perform other duties as may be assigned by management
• Attain and maintain strict required attendance and performance metrics

Requirements:

• Minimum of 6 months of customer service experience
• Six months' Medicaid experience
• Microsoft Office experience
• Effective at multi-tasking