Remote Customer Service Team Leader

Talentoma is seeking a Remote Customer Service Team Leader to oversee support teams, ensuring quality service delivery and performance management. The role involves supervising customer service representatives and monitoring performance metrics to maintain service standards.

Responsibilities:

• Supervise customer service representatives
• Monitor performance metrics
• Provide coaching and feedback
• Handle escalated issues
• Maintain service standards
• Support team development

Requirements:

• Strong communication skills
• Ability to manage teams remotely
• Problem-solving mindset
• Organized and detail-oriented
• Leadership experience preferred