Customer Service Representative - Remote US - RAS

Geeks on Site is a company providing contact center and answering services to businesses across the United States. They are seeking a dedicated and customer-focused Customer Service Representative to manage high volumes of customer calls, provide product and service information, resolve complaints, and maintain customer relationships.

Responsibilities:

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Achieve member engagement targets by adhering to departmental guidelines
• Respond to customer complaints and resolve issues following company standards
• Multitask across several applications in a fast-paced environment
• Demonstrate excellent verbal and written communication skills

Requirements:

• High school diploma or GED
• Computer literacy and experience with CRM systems
• Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandable up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a fixed full-time schedule with reliability. (Evening and weekends are required. Split shift may be a possibility)
• Ability to pass background check
• Customer Representative experience preferred but not required