Senior Director, Software Engineering

Teladoc Health is empowering individuals to live healthier lives through innovative virtual care solutions. The Senior Director of Engineering will lead the strategy and execution for the Member Onboarding & Access team, overseeing the registration and eligibility ecosystem while driving innovation and operational excellence.

Responsibilities:

• Lead 2–3 engineering teams within the Registration domain, overseeing Registration and Enrollment areas to deliver scalable, secure, and seamless member onboarding experiences
• Own the technical vision for the next 5–10 years of Teladoc’s onboarding and registration experience, incorporating the latest industry and technology trends
• Drive high‑quality user experiences across registration and onboarding—ensuring performance, UI/UX excellence, compliance, and reliability
• Develop highly scalable, robust platforms that support Teladoc’s ecosystem
• Partner closely with Product, Analytics, Data Science, Strategy, and Client teams to optimize acquisition funnels, conversion, and overall member journey
• Provide direct leadership to Senior Managers and indirect leadership to Scrum Masters, QA, Design, and engineering teams across onshore and offshore models
• Maintain tight project management oversight—real‑time visibility, risk mitigation, cross‑domain alignment, and timely delivery
• Cultivate strong relationships with peers across engineering and business domains to ensure seamless partnership and execution
• Mentor and develop technical leaders; establish engineering best practices and a strong operational foundation
• Drive a culture of innovation, accountability, and continuous improvement

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business Management, or related field
• 10+ years of engineering leadership experience, including managing engineering organizations
• Demonstrated success leading organizations of 30+ engineers
• Proven experience leading complex technical domains such as identity, registration, authentication, or eligibility systems
• Strong architectural acumen with ability to translate product requirements into scalable engineering solutions
• Exceptional communication skills with fluency in conveying technical concepts to cross‑functional partners
• Demonstrated project management rigor, including real‑time updates, dependency coordination, and proactive risk management
• Track record of building strong partnerships across domains and influencing outcomes through collaboration
• Experience in healthcare, enrollment, eligibility, or payer/health plan ecosystems
• Background in highly regulated environments such as healthcare, banking, or enterprise‑scale identity systems
• Experience in D2C product environments
• Prior work with high‑throughput, data‑intensive systems or Elastic Search driven architectures