Customer Success Manager

DBeaver is the leading provider of cross-platform enterprise data and database software, and they're seeking a Customer Success Manager to join their team. In this role, you will ensure customer success and drive long-term growth through renewals and expansions by proactively engaging with customers and developing strong relationships with key decision-makers.

Responsibilities:

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience

Requirements:

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback
• Strong background in building and nurturing customer relationships
• Familiarity with sales processes, including negotiating, closing, and managing deals
• A proactive approach to identifying customer needs and providing tailored solutions
• Excellent communication, interpersonal, and presentation skills
• Experience with CRM systems
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement
• Experience with Hubspot is a plus