Senior Customer Success Manager - North America

Primer is the world's first unified payment infrastructure, founded by former leaders of Braintree and PayPal. They are seeking a Senior Customer Success Manager to spearhead growth in North America by engaging with merchants to ensure adoption, growth, and renewal while representing their needs within the company.

Responsibilities:

• This is a founding Customer Success role to spearhead our growth in North America!
• You'll work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewal
• You'll identify and qualify opportunities for growth while ensuring you have a constant view of risks
• You'll represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experience
• You'll develop a deep understanding of our product and collaborate across teams at Primer to assess and prioritise merchant requests to prime them for growth
• We're a growing company, where everyone can have an input into how things are done - you'll wear multiple hats and roll up your sleeves, building Primer with us from the ground up

Requirements:

• Payments experience or related industry experience is preferred, but not essential!
• Previous experience in a client-facing role in customer success or account management working with a complex technical product; previous experience in consultancy is a definite plus!
• Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer
• Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations
• The ability to work in a fast-paced environment with varied, changing objectives - and the ability to balance and prioritise these
• The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations
• Structure and organisation - to better excel at discovery to ensure all merchants requirements are clearly understood and prioritised
• Drive and ambition - we're a company that's growing fast, and we want you to grow with us!