Customer Service Representative Spanish Bilingual - Insurance
United States of America
Full Time
4 hours ago
$24 - $26 USD
No H1B
Key skills
Customer ServiceCall Center ExperienceComputer System NavigationMultitaskingBilingual English-SpanishCommunication
About this role
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English and Spanish to join their Insurance Call Center team. The role involves assisting members with questions related to AAA memberships, delivering personalized solutions, and maintaining a positive attitude in a fast-paced environment.
Responsibilities:
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Requirements:
- Bilingual skills in English and Spanish, are required
- Prior customer service experience (recent call center experience preferred)
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, 'can-do' mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of 3333 Fairview Rd, Costa Mesa, CA 92626
- Dedicated, quiet workspace without interruptions
- You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
- Recent call center experience preferred