Product Operations Manager

Backblaze is the object storage leader in the open cloud movement, and they are seeking a Product Operations Manager to join their PMO team. In this role, you will drive the operating model that keeps Backblaze’s product delivery engine running effectively and serve as the connective tissue between teams, bringing structure, clarity, and momentum to cross-functional work.

Responsibilities:

• Optimize the shared terminology, documentation, tooling and processes for product planning and reporting: overseeing the pipeline from incoming ideas/requests through evaluation, prioritization, and delivery
• Ensure cross-functional alignment on program goals, strategy, scope, timelines, and outcomes; maintain strong stakeholder communication and foster a culture of transparency and accountability
• Facilitate quarterly planning meetings with cross-functional teams; support project and epics creation, work intake, and prioritization processes
• Standardize and continuously improve product development processes from discovery through delivery and iteration; optimize sprint rituals, roadmapping frameworks, and release cycles; identify and remove bottlenecks that slow Product + Engineering teams down
• Partner with Product, Marketing, Sales, and Support to coordinate cross-functional product launches; manage release calendars, internal enablement materials, and readiness reviews
• Compile key product metrics (activation, retention, engagement); manage R&D analytics tools, such as Pendo; partner with Data Engineering to enable data availability and ease of use in R&D via queries and dashboards
• Centralize feedback from support, sales, surveys, and other channels; tag and organize insights into themes; ensure PMs have ready access to customer pain points and close the loop when features ship
• Own and evolve the Product and Program Management tooling stack (Aha, Jira, and others); evaluate new tools, maintain data hygiene, manage integrations, and train teams on best practices
• Maintain product documentation and internal wikis; standardize templates (including PRDs and other artifacts); ensure institutional knowledge is captured and findable
• Encourage and enable AI adoption across planning, tooling, and workflows

Requirements:

• 5+ years of experience in Product Operations, Product Management, Program or Portfolio Management, or a closely related functions within a technology company
• A track record of building and improving R&D operating models that help Product and Engineering teams move faster with more efficiency
• Hands-on experience working across Product, Engineering, Design, and GTM – you know how to align people and teams across multiple organizations
• Strong analytical chops: comfortable with product metrics, building dashboards, and turning data into clear insights for leadership
• Proficiency with modern product and program tooling – Jira/Gitlab, Aha/Productboard, Confluence, and/or similar; experience with analytics platforms like Pendo
• Experience coordinating product launches end-to-end, including cross-functional readiness, enablement, and communication
• Excellent written and verbal communication skills, including comfort in presenting to and writing for senior stakeholders
• Highly organized and detail-oriented, with strong follow-through and the ability to manage multiple workstreams simultaneously
• Comfortable operating in ambiguity and fast-paced environments — you can synthesize input from many directions and create structure where there isn't any
• Experience with Atlassian and Google product suites a plus