Consultant, Business Capability Team Analysis ((Product Analyst – P&C Workflow Distribution Team)

Nationwide is a Fortune 100 company focused on helping people protect what matters most to them. The Consultant will apply a consultative mindset to partner with business stakeholders, translating their needs into solutions that drive meaningful process improvements in workflows, while also providing subject matter expertise and competitive industry analysis.

Responsibilities:

• Collaborates with Business Capability Owner on prioritization and develops requirements throughout the software development lifecycle to ensure business objectives and solution vision are being met
• Conducts competitive analysis on customer, product landscape and business segment specific competitors across multiple lines of business and experiences. Presents findings and recommendations to Business Capability Managers and/or Owners
• Assesses organizational impact for organizational change management planning. Coordinates communication and training and is accountable for overall business readiness. Provides recommendations to the Business Capability Manager and/or Owner and agile team
• Keeps up on the latest industry trends as well as customer needs and behaviors
• Serves as a source of expertise for direction, mentoring and guidance for less experienced analysts
• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives
• Partners with Business Capability Manager to define KPIs that measure effectiveness of the product and journey with customers. Works with team to identify areas focus and provides insights to product and journey owner for prioritization
• Leads and execute design and development on business configurable tools where applicable in support of operational partners

Requirements:

• Experience designing, refining, and leading business requirements processes, including facilitating requirements‑gathering sessions, eliciting complex business needs, and translating them into clear, actionable documentation for configuration and development teams
• Serve as a primary liaison between business stakeholders, configuration teams, and IT, ensuring solutions align with business objectives while meeting project timelines, scope, and quality standards
• Strong Property & Casualty (P&C) insurance acumen, with understanding of insurance operations such as sales, claims, underwriting, and policy servicing, and the ability to connect technical solutions to measurable business outcomes
• Experience with business process management and workflow automation platforms (e.g., SS&C AWD/Chorus), including applying configuration strategies that drive efficiency, consistency, and scalability across the enterprise
• Ability to evaluate existing processes, challenge the status quo, and create, influence, and drive changes to current workflows to better support business goals
• Thought leadership capabilities, including the ability to recommend forward‑looking solutions, influence decision‑making, and guide stakeholders through change
• Working within Agile or product operating model environments, collaborating closely with Product teams, technology partners, and external vendors
• Excellent facilitation, communication, and stakeholder management skills, with the ability to engage, influence, and align partners at all levels of the organization
• Strong analytical and problem‑solving skills, with the ability to synthesize complex information and guide solution decisions that balance business needs and technical feasibility
• Bachelors degree in business, IT or related field with advanced degree preferred
• Typically, 7 or more years of demonstrated experience delivering initiatives and conducting customer research to inform value-based solutions
• Experience delivering work in an agile environment, leveraging product-centric principles and managing large scale initiatives with multiple dependencies
• Deep knowledge of insurance industry
• In depth understanding of agile planning practices and customer centric design
• Strong command of verbal and written communication skills in addition to facilitation techniques
• Ability to analyze quantitative and qualitative information and summarize for consumption by all levels
• Ability to develop recommendations and influence the strategic vision and multi-year product roadmap
• Strong business process design skills and ability to communicate findings in a clear and concise manner
• Ability to work interpedently and manage large, complex tasks that span different subject matters
• Advanced degree preferred