Enterprise Monitoring Analyst

Title: Enterprise Monitoring Analyst

Position type: Contract

Hybrid: Yes

Location: NYC, NY

Should have had a good experience with any of these monitoring tools like Data Dog/Splunk/ELK/Dynatrace, etc

Communication is the key

The Enterprise Monitoring Analyst is responsible for delivering, supporting, and continuously improving large-scale monitoring and observability solutions across cloud infrastructure, networks, systems, applications, integrations, and business services. This role plays a critical part in ensuring platform reliability, proactive issue detection, and operational excellence by leveraging modern observability platforms and customer-built dashboards.

Role

Key Responsibilities

• Deliver and support enterprise-scale monitoring solutions covering cloud infrastructure, networks, systems, applications, integrations, and business activity.
• Monitor environments using observability platforms and custom dashboards to proactively identify issues and performance anomalies.
• Perform initial triage, analysis, and reproduction of issues, and route incidents to appropriate teams in accordance with established runbooks and escalation procedures.
• Escalate complex issues and collaborate with senior engineers and SMEs for advanced troubleshooting and resolution.
• Support operational performance of monitoring systems, including:
• Deployment of new monitoring products and services
• Management and reduction of false positives and false negatives
• Configuration, release, and change management activities
• Implement and support core applications and services used for monitoring and observability.
• Stay current with emerging monitoring technologies, tools, and industry trends to continuously enhance monitoring capabilities.
• Contribute to service support and service delivery goals, ensuring monitoring platforms meet availability, performance, and reliability expectations.

Required Skills & Experience

• 2+ years of hands-on experience developing application dashboards using Dynatrace.
• 2+ years of experience administering multiple monitoring platforms, such as Dynatrace, Nimsoft, Compuware, or equivalent tools.
• Experience with enterprise monitoring tools including DataDog, Splunk, Dynatrace, ELK Stack, AWS CloudWatch, and PagerDuty.
• Strong understanding of large-scale application architectures, cloud platforms, network architectures, and fault management.
• Solid hands-on experience supporting Windows, Unix, and Linux systems.
• Proven ability to analyze issues, follow runbooks, and execute structured triage and escalation processes.
• Excellent written and verbal communication skills, with the ability to collaborate across technical and non-technical teams.
• Self-driven individual with strong organizational and project management skills.

Preferred Qualifications

• Experience supporting 24x7 production environments in enterprise or SaaS platforms.
• Exposure to cloud-native monitoring and observability in AWS or similar cloud ecosystems.
• Familiarity with ITIL-aligned incident, problem, and change management processes.
• Experience working in a multi-tool, hybrid monitoring environment.

Success Indicators

• Reduced MTTR through proactive monitoring and effective triage
• Improved signal-to-noise ratio by minimizing false alerts
• High reliability and adoption of monitoring dashboards
• Effective collaboration with L2/L3 engineering teams