Sr Product Designer

Client is looking for an Experience Designer to shape end-to-end digital experiences across its IT, ecommerce, and service ecosystem. This is not a pure marketing-creative role and not a vehicle hardware design role. The center of gravity is likely product experience for customer and internal workflows tied to service, warranty, retail/ecommerce, account journeys, and digital operations.
You will work across ambiguous, cross-functional problems and turn them into clear user journeys, interaction patterns, wireframes, prototypes, and polished product experiences. The strongest fit is someone who has designed for complex transactional flows, service operations, account management, commerce/payments, or enterprise-facing tools.

What You'll Own

• Lead UX from discovery through delivery for complex digital products and workflows
• Design end-to-end journeys across areas such as:
• service and support flows
• warranty-related experiences
• customer self-service
• ecommerce / retail / checkout-adjacent experiences
• internal operational tools used by service, support, or IT teams
• Translate business and operational requirements into:
• user journeys
• task flows
• information architecture
• wireframes
• clickable prototypes
• high-fidelity designs
• Partner closely with Product, Engineering, business stakeholders, and operations teams to simplify messy workflows and remove friction
• Use research, usage signals, and stakeholder input to identify pain points and prioritize design opportunities
• Create scalable patterns and contribute to design consistency across products
• Present design rationale clearly to cross-functional teams and senior stakeholders
• Balance speed and clarity in a fast-moving contract environment

What Client is looking for

• 8+ years of experience in UX / Product Design / Experience Design
• Strong portfolio showing shipped work in one or more of:
• ecommerce
• digital products
• enterprise workflows
• service operations
• customer support tools
• payments / transactional products
• Ability to work across both customer-facing and internal tool experiences
• Strong command of interaction design, systems thinking, and workflow simplification
• Experience working closely with Product Managers and Engineering in agile product teams
• Ability to handle ambiguous requirements and turn them into structured experiences
• Bay Area-based or able to work on-site / hybrid in Newark

Nice to Have

• Automotive, mobility, after-sales service, or warranty domain exposure
• Experience with account, support, or service scheduling journeys
• Experience designing for payment or retail/ecommerce flows
• Familiarity with AI-assisted UX patterns, search, recommendations, or support tooling