PAC Administrator

The PAC Administrator will provide hardware and software support, troubleshoot and maintenance of the enterprise-wide PACs system. The employee will possess and demonstrate comprehensive knowledge of PACs systems, radiology information systems, the interface of these systems and data networks.

Minimum Education
Electrical Engineering, Computer Science, or equivalent experience.  (Required)

Minimum Work Experience
2 years Healthcare IT experience (Required)

1 year Radiology Information System (RIS) experience (Required)

Required Skills/Knowledge
•    Ability to interact with a variety of professional and support staff.
•    Demonstrates excellent written/verbal communication skills.
•    DICOM functionality and integration techniques.
•    Working knowledge of data networks. 
•    Develop policies and procedures for use in accordance with all applicable Federal, state and hospital rules regulations, and policies.

Functional Accountabilities
Daily Operations of PACs System
•    Perform system maintenance of the PACs system, images, interfaces, and databases; troubleshoot system as necessary, communicate issues to users.
•    Manage, monitor, and maintain PACs system to ensure the maximum uptime and availability.
•    Plan and develop system down-time procedures.
•    Serve as the primary vendor point of contact for service and support; manage the vendor service contract and evaluate vendor performance.
•    Perform (daily, weekly, monthly, quarterly) system maintenance procedures; monitor disk usage and disk space; perform system backups; perform database maintenance; perform patient list cleanup; perform achieve maintenance; coordinate system upgrades; configure, maintain, and troubleshoot peripheral devices; perform system failure recovery activities as necessary.
•     Document system acceptance testing procedures and results; split, repair, and merge broken studies; document system design,
configuration, and maintenance issues

Systems Improvement
•    Recommend and facilitate implementation of process and system improvements to ensure maximum benefit from systems.
•    Recommend upgrades and new systems as needed.
•    Coordinate system changes and upgrades with IT services team, operational managers in departments, and system end-users.
•    Document end-user feedback for system modifications and improvements.
•    Integration of selected hardware and software solutions.

Internal Liaison
•    Participate in Change User Group and other appropriate committees to ensure proper coordination between systems.
•    Coordinate system maintenance with IT Services as appropriate for mission critical IT systems.
•    Ensure proper system testing for changes, new releases, etc., both within and outside radiology.

User Education and Support
•    Train new users and develop the training plans.
•    Respond promptly to requests for assistance.
•    Coordinate 24 hour, 7 days a week user assistance.
•    Develop system manuals and quick-reference guides; assist users in using reference and resource materials, and in becoming self sufficient with minor troubleshooting.
•    Relay information effectively to experienced and inexperienced uses.
•    Provide assistance to users with remote or departmental workstations outside of radiology.

Security Development
•    Assign and manage user privileges and access rights.
•    Configure, maintain, and document user access, user profiles and system configurations.
•    Develop and maintain PACs system security policies.
•    Maintain data integrity, consistency and patient privacy .