Support Services Specialist - Call Center, College of Dentistry

Are you self-motivated, detail oriented, organized and customer focused? The University of Iowa’s College of Dentistry has a great opportunity for you as a customer service professional in our call center.   The Support Services Specialist is the first point of contact for our patients, interacting both by phone and in person. This is a full time, onsite position, with work hours from 8:00am to 5:00pm Monday through Friday. This position offers variety and opportunity to work in a unique educational environment either at a front-desk or in our call center! 

For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu.

Responsibilities:

-          Problem-solve in a fast-paced environment requiring daily solutions in scheduling conflicts, cross clinic support needs and urgent patient care.

 -          Patient interactions by phone or in-person.

-          Schedule and coordinate patient needs with multiple college clinics, outside dental offices, community healthcare centers, and outside agencies (i.e.              transportation services, language interpreting services, etc.)

-          Contribute ideas to improve workflow efficiencies that contribute to our service excellence standards.

-          Data entry into the patient management system for basic patient demographics, insurance, and appointment information.

-          May coordinate and modify Faculty, Resident, and student provider master schedules.

-          Train co-workers on clinic workflow, policies, paperwork.

-          May orient and educate dental students on clinic protocol and procedures.

-          Verify patient insurance eligibility and coverage.

Salary:  $49,968 to commensurate (Pay Grade:  3A)

Schedule:        Monday – Friday, 8:00am – 5:00pm

                        May require occasional overtime.

Work Location:  On-Site

Required Qualifications:

-          Bachelor’s degree or an equivalent combination of education and relevant experience.

-          Experience working with word processing, spreadsheets, and calendaring software (i.e. Microsoft Office or Google).

-          Relevant customer service experience (in-person and over the phone).

-          Experience utilizing active conflict management/resolution skills and de-escalation techniques.

-          Demonstrated the ability to problem solve and think independently in a fast paced environment.

-          Excellent time management techniques demonstrating the ability to adapt and handle multiple competing priorities.

-          Excellent written, verbal, and interpersonal communication skills.

Desirable:

-          Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.

-          Experience utilizing electronic health records or confidential/HIPPA protected information.

-          Knowledge of basic dental terminology.

-          Complex scheduling experience for multiple providers in a healthcare environment.

Position and Application Details:

In order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date. 

Position NOT eligible for University Sponsorship of Employment Authorization.

Job openings are posted for a minimum of 7 calendar days.  This job may be removed from posting and filled any time after the minimum posting period has ended.  For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

About Iowa: 

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. 

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. 

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. 

Join us in making a difference at a leading Big Ten university and premier public research institution.