Sr. Product Manager - Tech, Recipient Experience (REX)

Amazon is seeking a Senior Product Manager to join the Recipient Experience (REX) team, focusing on enhancing the post-purchase shopping experience. The role involves defining and executing product strategy, driving cross-functional collaboration, and delivering innovative solutions that improve customer engagement and order management.

Responsibilities:

• Define and execute product strategy across post-purchase surfaces, establishing vision, roadmap, and prioritization frameworks that align with Amazon's evolving retail business
• Drive page layout optimization as post purchase CX evolves from static record to intelligent, adaptive experience while enabling seamless flows across post-purchase pages
• Lead cross-functional collaboration with partner teams to understand business needs and ensure post-purchase experience innovates around emerging use cases
• Design and execute rigorous experiments using A/B testing and data-driven methodologies to validate hypotheses, measure customer impact, and scale successful innovations across billions of customer visits
• Translate ambiguous problem spaces into structured frameworks, mental models, and product principles that guide organizational strategy and align diverse stakeholders
• Own end-to-end product delivery from requirements definition through technical design, engineering partnership, launch execution, and post-launch optimization
• Communicate product vision and progress to technical and executive audiences up to VP level through narratives, PRFAQs, presentations, and business reviews
• Orchestrate federated platform experiences ensuring cohesive customer experience while enabling 70+ partner teams to customize backend functionality