Customer Success Manager

9fin is an AI platform powering global debt markets, and they are seeking a Customer Success Manager to enhance client relationships and drive revenue. This role involves ensuring clients fully understand the product offerings and collaborating with account managers to improve platform usage and customer experience.

Responsibilities:

• Become a 9fin expert with a strong understanding of our products and services
• Partner with the account managers on specific client projects to drive and ensure growth within the accounts
• Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met
• Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients
• Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs
• Attend relevant industry conferences and events
• Maintain up to date records of client interactions via our CRM