Seasonal Customer Service Support Representative

Westfield Specialty Insurance is a global leader in property and casualty insurance, and they are seeking a Seasonal Customer Service Support Representative. This role involves performing claims data entry, responding to inquiries, and conducting research on unidentified claims documents under close supervision.

Responsibilities:

• Performs assigned daily claims customer support activities
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines
• Researches unidentified claims documents in Claims Capture within service level guidelines

Requirements:

• 1+ years of previous work experience, preferably in a contact center environment
• Data entry experience including being accurate with a focus on attention to details
• Strong oral, written, and interpersonal communication skills
• Proficient use of various core systems, office and computer equipment, and software packages
• Strong customer service orientation
• Basic math skills
• Solid organization skills gained through previous work experiences
• High School Diploma or General Education Diploma (GED) and/or commensurate experience