Revit Customer Success Manager - Remote

Stanley Black & Decker, Inc. is a leading global tool company committed to innovation and excellence. They are seeking a Revit Customer Success Manager to act as the primary contact for customers, focusing on onboarding, training, and optimizing software value while ensuring customer satisfaction.

Responsibilities:

• Implementation – onboarding for new customers and existing customers who expand substantially (implementation is required for revenue recognition because only then do customers receive the value of the product) - 50%
• Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs - 15%
• Support teammates and help our customers as needed - 20%
• Pre-sales – assisting sales reps for technical demos and presentations (new customer acquisition) - 15%

Requirements:

• 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
• 2+ years of experience teaching, guiding, mentoring in the use of Revit
• Proficient with Microsoft Suite applications
• Knowledge of the construction industry
• Strong verbal and written communication skills and technical aptitude
• Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Team oriented, collaborative, supportive