Site Reliability Engineer - Nexthink

NBCUniversal is one of the world's leading media and entertainment companies. They are seeking a highly skilled IT professional to lead the analysis, configuration, monitoring, and automation of the Nexthink platform to enhance the Digital Employee Experience. The engineer will play a key role in leveraging device analytics to modernize the end-user computing lifecycle and improve overall employee productivity.

Responsibilities:

• Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services focused on device performance and user experience
• Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance, lifecycle stage, failure trends, and user sentiment
• Develop proactive maintenance initiatives (e.g., patching, storage optimization, software updates) based on predictive insights and device analytics
• Lead the configuration, administration, and continuous optimization of the Nexthink platform in alignment with NBCU’s endpoint engineering roadmap
• Develop and implement automation strategies, including Nexthink remote actions and scripts, to proactively remediate endpoint issues and streamline operational workflows
• Partner with cross-functional teams including Local IT/Operations, Cyber Security, and Software Governance to improve endpoint visibility and reliability
• Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience
• Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation
• Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making
• Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices
• Stay current on emerging technologies, digital experience monitoring tools, and IT service management best practices to continuously improve endpoint engineering processes

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 8+ years of experience in desktop or end-user systems engineering, preferably in a large enterprise environment (30,000+ endpoints)
• Experience working with enterprise security and compliance standards
• Nexthink Platform Experience – Strong experience configuring, monitoring, and automating Nexthink to improve Digital Employee Experience (DEX). Experience with similar platforms (Microsoft Endpoint Analytics, Riverbed Aternity, ControlUp) is also valued
• Scripting & Automation – Experience with automation and scripting tools such as PowerShell, Python, Bash, NQL, or Ansible to improve operational efficiency
• Endpoint & Infrastructure Knowledge – Deep understanding of endpoint performance monitoring, endpoint lifecycle management, and cloud platforms (Azure, AWS)
• Incident Prevention & Troubleshooting – Ability to analyze large data sets, identify trends, and implement preventative solutions to reduce incidents
• Security & Network Awareness – Familiarity with enterprise security policies, endpoint protection tools, and IT compliance standards
• Strong experience with endpoint management platforms including Intune, Autopilot, SCCM, Jamf, Active Directory, and Microsoft 365
• Excellent communication skills and ability to collaborate effectively with operations, infrastructure, cybersecurity, application teams, and leadership
• Ability to work both independently and collaboratively in a fast-paced enterprise environment
• Nexthink certification(s)