WM is a leading provider of waste management services, and they are seeking a Customer Service Representative III. This role involves receiving and processing customer requests, managing complex issues, and collaborating with various stakeholders to ensure high-quality service delivery.
Responsibilities:
- Handles incoming calls, emails, inquiries and transactions from various segments within the book of business
- Possess a strong knowledge of internal process, understands relationships and key linkages between business units
- Collaborates with internal and external parties to coordinate service related activities and manage client projects
- Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
- Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed
- Provides customer proactive service and education regarding service options, charges, billing, and contracts
- Documents each interaction, ensuring service, pricing and other required information are entered into the system
- Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
- As required by management, maintains routine customer service related reports and creates reports as requested
Requirements:
- High School Diploma or GED (accredited)
- 2 years of customer service experience
- 6 months as a WM customer service representative