Representative III, Customer Service

WM is a leading provider of waste management services, and they are seeking a Customer Service Representative III. This role involves receiving and processing customer requests, managing complex issues, and collaborating with various stakeholders to ensure high-quality service delivery.

Responsibilities:

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units
• Collaborates with internal and external parties to coordinate service related activities and manage client projects
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
• Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed
• Provides customer proactive service and education regarding service options, charges, billing, and contracts
• Documents each interaction, ensuring service, pricing and other required information are entered into the system
• Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
• As required by management, maintains routine customer service related reports and creates reports as requested

Requirements:

• High School Diploma or GED (accredited)
• 2 years of customer service experience
• 6 months as a WM customer service representative