Customer Success Manager

Zira is a fast-growing AI startup transforming the pallet, lumber, and industrial manufacturing sectors. They are seeking a Customer Success Manager to ensure successful deployments, drive adoption, and help customers achieve measurable improvements through their AI Vision platform.

Responsibilities:

• Own the customer relationship from onboarding through expansion, ensuring long-term engagement and value realization
• Lead deployments across pallet and sawmill facilities, coordinating with internal AI engineers and field teams
• Analyze customer workflows, production needs, and operational pain points to tailor the solution.s
• Provide hands-on training to plant managers and operators
• Monitor customer performance, create actionable insights, and drive continuous improvement
• Manage weekly check-ins and QBRs with customers to ensure KPI alignment and ROI
• Act as an internal customer advocate by surfacing feedback, challenges, and feature requests
• Support new use-case development and cross-selling opportunities