ServiceNow Process Owner
Lebanon, Maine, United States of America
Contract
1 week ago
Key skills
AnalyticsServiceNowChange Management
About this role
- Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
- Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.
- Design and configure Incident, Problem, Knowledge, and Change Management workflows.
- Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.
- Deploy automated access request forms and role-based permission workflows.
- Build analytics dashboards, KPI tracking, and SLA compliance reporting.
- Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
- Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
- Develop and deliver user training and change management communications.
- Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.
- Provide support defining the CSV/Validation scope for the ServiceNow platform.