Junior Incident Manager

We are hiring a Junior Incident Manager to support IT incident coordination for a Federal project. This role will focus on managing incident lifecycles, minimizing service disruptions, and ensuring timely resolution through collaboration with IT teams and stakeholders.

Key Responsibilities:

• Coordinate end-to-end incident management and ensure quick resolution
• Provide real-time status updates to stakeholders during incidents
• Work with internal teams and vendors to restore services
• Ensure compliance with ITSM/ITIL processes and SLAs
• Identify process gaps and support continuous improvement initiatives

Required Skills:

• 1 3 years of experience in IT support, service desk, or incident management
• Familiarity with ITSM frameworks (ITIL preferred)
• Experience with ServiceNow or similar ticketing tools
• Strong communication and problem-solving skills

Qualifications:

• Bachelor s degree in IT or related field (or equivalent experience)
• Ability to obtain Secret Clearance
• W2's ONLY

Nice to Have:

• ITIL Foundation certification
• Experience in government/DoD environments