Required Skills & Competencies

Core Copilot Expertise

Strong hands-on experience delivering enablement for Microsoft 365 Copilot across major apps and key user scenarios.
Ability to translate business tasks into Copilot workflows: summarization, drafting, re-writing, analysis, meeting intelligence, email triage, document understanding, and presentation creation.

Training & Facilitation

Excellent presentation and storytelling ability; confident facilitating large webinars and interactive sessions.
Adult learning design: lesson planning, learning paths, hands-on labs, assessments.

Discovery & Consulting Skills

Interviewing and workshop facilitation (persona discovery, DITL, design thinking).
Ability to synthesize insights into structured outputs: persona maps, scenario library, training backlog.

Change Management & Adoption

Experience running adoption motions: champion networks, reinforcement loops, nudges, success stories, communication planning.

Data-driven Approach

Comfort with adoption metrics, survey insights, and value narratives; ability to drive actions based on dashboards and feedback loops.

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Qualifications / Experience

5+ years in training/facilitation, digital adoption, OCM, or productivity transformation (preferred).
Demonstrated experience delivering training for Microsoft 365 (Teams/Office apps) and/or AI assistants.
Certifications (preferred, not mandatory):

o Microsoft fundamentals / Modern Work / Copilot-related badges

o Change management (Prosci/ADKAR) or Design Thinking facilitation (bonus)

Deliverables Owned (What this role produces)

Microsoft 365 Copilot Trainer

Key skills