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Patient Access Representative (Float UHTMC/UHLMC)

101 Truman Medical Center

Job Location

UH Lakewood Medical Center, University Health Truman Medical Center

Kansas City, Missouri

Department

Patient Access UHTMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

Job Description

The Patient Access Representative (PAR) II performs all Patient Access functions as outlined below.

Performs all outpatient and inpatient registration functions. Ensures that patients meet financial requirements and provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service.

The PAR II is highly skilled and works at a fully cross–functional level. The PAR II may be located in all functional areas which may include, but are not limited to:

Minimum Requirements

• High school diploma or equivalent
• Previous experience as a Patient Access Representative or Patient Access Scheduling Representative
• Clear and effective communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payers and resource persons.
• Concise written communication skills and keyboarding skills
• Detail Oriented
• Must possess the ability to read, analyze, and interpret clinical or business account information, financial, and legal documents.
• Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff, and members of the community.
• Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• If hired directly into a PAR II position (versus promoting into the position), must observe in all Patient Access Services areas and successfully pass a competency exam within 1 year of date of hire. 

Preferred

1.  Two years’ experience with patient contact

2.  Experience with medical insurance verification and authorizations

3.  Knowledge of base medical terminology

4.  Ability to speak Spanish